Refund policy

No Returns or Exchanges

Thank you for shopping with LUKTS. Due to the nature of our products, we do not accept returns or exchanges on any items unless they arrive damaged or defective. All sales are final.

Please read the details below carefully before completing your purchase.

Damaged or Defective Item

We take great care in packaging and shipping each order. However, if your item arrives damaged, defective, or incorrect, please contact us immediately.

To report an issue:

Email us at luktsofficial@gmail.com within 48 hours of receiving your order
Include your order number, a description of the issue, and clear photos of the damaged or incorrect item

Once we review your request, we will evaluate the issue and, if approved, offer a replacement or store credit. Claims submitted after 48 hours may not be eligible for review.

Non-Returnable Items

All LUKTS products are final sale and cannot be returned or exchanged for reasons including but not limited to:

Change of mind
Wrong scent choice
Ordering mistakes
Sale or discounted items
Gift cards

We encourage customers to read product descriptions carefully before placing an order.

Shipping Within Pakistan

Currently, LUKTS only ships orders within Pakistan. All shipping costs are non-refundable. In the rare event that a replacement is approved, we will cover the shipping cost for the replacement item.